Citizens Affairs

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 The Citizens Affairs Unit is an administrative body within governmental institutions and universities that handles citizens' complaints, suggestions, and inquiries. It acts as a mediator between citizens and the administration to solve problems and facilitate procedures, focusing on improving government services and enhancing direct and effective communication.   Unit Objectives: - Facilitating Procedures: Assisting citizens in completing their transactions and directing them to the relevant departments. - Problem Solving: Following up on complaints and requests and finding appropriate solutions. - Performance Improvement: Collecting feedback from citizens to develop service quality. - Enhancing Communication: Building a close and transparent relationship between the institution and citizens. Main Responsibilities of the Unit: - Receiving Requests and Complaints: Handling all types of requests, inquiries, and suggestions from citizens. - Follow-up and Resolution: Monitoring the progress of requests and procedures and taking necessary actions to complete them promptly. - Guidance and Advice: Providing information about procedures and government regulations. - Organizing Meetings: Coordinating meetings between citizens and officials. - Electronic Transformation: Submitting requests through government electronic programs to speed up completion. - Coordination with Other Departments: Collaborating with other departments and government entities to meet citizens' needs. Beneficiaries: - Citizens in general. - In Educational Institutions: Including students, faculty members, and staff. Importance of the Unit: The Citizens Affairs Unit contributes to reducing bureaucracy, combating corruption, and accelerating procedures, which enhances citizens' trust in government institutions and supports social welfare.

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